Welcome to the Grid Zen support hub. If a puzzle won't solve, a purchase hasn't come through, or you've spotted a bug, we're here to help you get back to your zen grids.
⛩️ Why won't the board let me place a shape?
Each rectangle must contain exactly one numbered clue, matching its area precisely (width × height). If a shape overlaps another or doesn't cover a clue cell correctly, it will be rejected — try resizing or repositioning it.
⛩️ How do I restore my purchases?
If you have reinstalled the game or moved to a new device, open Settings within the app and tap "Restore Purchases". As long as you are signed in with the same Apple/Google ID used originally, your Remove Ads and Infinite Hints status will be restored for free.
⛩️ I bought a hint pack but my balance hasn't updated.
Please make sure your device has an active internet connection and restart the app. If the hints still haven't appeared after a few minutes, contact us below with your purchase receipt and we'll credit your account promptly.
⛩️ Can I change the colour palette?
Yes — unlockable palettes are available from the Customise menu once purchased or unlocked through play.
Need a hand with something specific? Email us with your device model, iOS/Android version, and a brief description of the issue:
We aim to respond to all enquiries within 24 hours.
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