Welcome to the Rank Five support hub. If you've run into an issue or want to report a bug, we're here to help.
How do I restore my "Remove Ads" purchase? Tap the ribbon icon in the top bar, then "Restore Purchases". As long as you're signed in with the same Apple/Google ID used for the purchase, your ad-free status restores instantly for free.
Why can I only play the Daily round once a day? Everyone gets the same five items each day, and one attempt each — that's what makes it a genuine daily challenge you can compare with friends. Want to play more? Switch to Practice for unlimited random rounds any time.
I missed a day — is my streak gone? Yes — the streak only continues if you solve the order on consecutive days. A missed or failed day resets it, so the next win starts a fresh streak of 1.
Does sharing my result give away the answer? No — the shared grid only shows how many guesses you used and which way each item needed to move (✅⬆️⬇️), never the actual order.
Where do the facts come from? Every category is sourced from public reference data (geography, history, and science records) and checked before it ships. Spotted something that looks wrong? Please email us — we'll verify and correct it.
Need help, or think a fact needs correcting? Email us with your device model, iOS/Android version, and a brief description: [email protected]
We aim to respond within 24 hours.
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